dietary supplement recall
Radiant Health, the New Zealand distributor of Demazinâ, is proactively recalling two dietary supplement products: Demazin Kids 2+ Ills & Chills + Immune Support and Demazin Kids 2+ Chest + Immune Support following the identification of a packaging error.
The labels and carton of the recalled products do not match the formulation inside the bottles. The Demazin 2+ Ills & Chills + Immune Support labelled package contains the Demazin Kids 2+ Chest + Immune Support formulation and vice versa.
Product details:
|
Demazin Kids 2+ Ills & Chills + Immune Support Product size: 200mL Product classification: Dietary supplement Product batch numbers: 1075496, 1081746 |
Demazin Kids 2+ Chest + Immune Support Product size: 200mL Product classification: Dietary supplement Product batch numbers: 1075495, 1081745 |
No other Demazin products are affected by the recall.
The ingredients used in the production of both Demazin herbal products are qualitatively similar, each containing Zinc as a key ingredient. Both products also contain Sambucus nigra (Elderflower or Elderberry) – as a key ingredient in Demazin Kids 2+ ills & chills + Immune Support (as Elderflower) and as a flavour in Demazin Kids 2+ Chest + Immune Support (as Elderberry). Demazin Kids 2+ Chest + Immune Support also includes Hedera helix (ivy leaf) as a key ingredient. As such, while the risk is low, it is possible that a consumer with an allergy to Elderflower or Hedra helix may be unexpectedly exposed.
Radiant Health responded quickly upon discovering the packaging error. To date, the company has received no complaints from consumers about the packaging issue and no reports of adverse events about these products.
Consumers are advised to return any products subject to the recall to the place they originally purchased them from for a full refund.
Cornelius Niemann, Radiant Health General Manager NZ says, “We strongly believe in the important role our products play in the health and wellbeing of New Zealanders and want to ensure consumers get the very best out of our products. Radiant Health takes our responsibility to provide New Zealand consumers with quality products very seriously as such we have initiated this proactive recall to promptly rectify the issue. We sincerely regret any inconvenience.”
Radiant Health has written to wholesalers and retailers advising of the recall procedures to return affected stock.
For more information about the recall, consumers can talk to their pharmacist or contact Radiant Health New Zealand on 0508 375 394 or customerservices@radiant-health.co.nz.
FREQUENTLY ASKED QUESTIONS
Topic: Recall of DEMAZIN Kids 2+ Immune Support Range (2x SKUs)
Date updated: 18.06.2025
1. What is Demazin 2+ ills & chills + Immune Support?
Demazin kids 2+ ills & chills + Immune Support is a liquid, herbal dietary supplement that calms and settles the airways, helps clear nasal passages and soothes a scratchy throat.
Each 7.5 ml contains:
· Sambucus nigra (Elder flower) concentrated extract equivalent to dry flower 383mg.
· Zinc (from zinc gluconate) 750 micrograms.
2. What is Demazin Kids 2+ chest + Immune Support?
Demazin Kids 2+ chest + Immune Support is a liquid, herbal dietary supplement that helps clear airways and soothes the respiratory tract.
Each 5 mL contains:
· Hedera helix (ivy leaf) extract dry concentrate equivalent to dry leaf 100 mg.
· Zinc (from zinc gluconate) 785 micrograms.
3. Why are these products being recalled?
A recall has been initiated by Radiant Health following the identification of a packaging error in the following products:
|
PRODUCT NAME |
Pack Size |
Batch Numbers |
|
DEMAZIN KIDS 2+ CHEST IMMUNE SUPPORT |
200 mL |
1075495, 1081745 |
|
DEMAZIN KIDS 2+ ILLS & CHILLS IMMUNE SUPPORT |
200 mL |
1075496, 1081746 |
The labels and outer carton of the recalled products do not match the formulation inside the bottles. The Demazin 2+ Ills & Chills + Immune Support labelled package contains the Demazin Kids 2+ Chest + Immune Support formulation and vice versa.
4. Is there a risk to consumers who have taken these products?
It is important to understand there are no concerns regarding the quality of the liquid formulation itself for either of the Demazin products. This is a proactive recall as the labels and outer carton of the recalled products do not match the liquid formulation inside the bottles. Radiant Health has not received any consumer complaints or reports of adverse events about these products.
The ingredients used in the production of both Demazinâ herbal products are qualitatively similar, with both containing Zinc as a key ingredient. Both products also contain Sambucus nigra – as a key ingredient in Demazinâ Kids 2+ ills & chills + Immune Support and as a flavour in Demazinâ Kids 2+ chest + Immune Support. Demazinâ Kids 2+ chest + Immune Support also includes Hedera Helix (ivy leaf) as a key ingredient. As such it is possible that a consumer with a known allergy to Elderflower or Hedra Helix (ivy leaf) may be unexpectedly exposed.
Consumers with any health-related questions or concerns should contact their local Pharmacist.
5. How will I know if I have purchased the incorrectly labelled product?
As a first step, consumers are advised to check the batch numbers printed on the carton of the product next to the barcode.
Another way to determine if you have purchased a product that is incorrectly labelled is by the colour of the liquid inside the bottle. The correct colour of the liquid should be:
- Demazin Kids 2+ Chest + Immune Support liquid is purple in colour
- Demazin Kids 2+ Ills and Chills + Immune Support is amber in colour
6. Can I keep using product I have purchased?
Consumers are advised to cease using products outlined in the recall notice and return them to the place of purchase for a refund.
7. How can I return a product for a refund?
All products outlined in the recall notice can be returned directly to the place of purchase for a refund.
For more information, consumers can contact Radiant Health at customerservices@radiant-health.co.nz or 09 972 1389.
8. Are any other Demazin products affected?
No. Only the below products from the Demazin Range are impacted:
|
PRODUCT NAME |
Pack Size |
Batch Numbers |
|
DEMAZIN KIDS 2+ CHEST IMMUNE SUPPORT |
200 mL |
1075495, 1081745 |
|
DEMAZIN KIDS 2+ ILLS & CHILLS IMMUNE SUPPORT |
200 mL |
1075496, 1081746 |
About Radiant Health and Demazin
Radiant Health is an iNova Pharmaceuticals group company, with a commitment to providing quality and ethical products to over 75 countries across Asia Pacific, Canada, Middle East, Europe and Africa. Demazin is one of 13 brands Radiant Health distributes into New Zealand pharmacies.
